Legal
Privacy Policy
Ctech Communications Ltd is committed to protecting your personal data. This policy explains what we collect, why, and how we use it.
Table of Contents
Section 1
Who We Are
Ctech Communications Ltd ("Ctech", "we", "us", "our") is a registered technology retail business operating in Nigeria. Our physical store is located at:
Suit C15 Emab Plaza, Abuja, Nigeria
We operate the website ctechcommunications.com and are the data controller responsible for your personal information collected through this website and our business operations.
For privacy-related enquiries, contact us at: support@ctechcommunications.com or +234 902 131 8262.
Section 2
Data We Collect
When you interact with us — whether through our website, WhatsApp, or in-store — we may collect the following:
Information You Provide
- Full name and contact details (phone number, email address)
- Delivery address
- Order and payment information (processed via Paystack — we do not store card details)
- Communications you send us via email, WhatsApp, or contact forms
Information Collected Automatically
- IP address and browser/device information
- Pages visited and time spent on our website
- How you arrived at our website (e.g. via social media or search engines)
- Cookie data (see Section 8)
Section 3
How We Use Your Data
We use your personal data only for legitimate purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your purchase, delivery, or support requests
- Sending marketing messages where you have consented or purchased from us (you can opt out at any time)
- Improving our website and customer experience
- Complying with legal and regulatory obligations under Nigerian law
- Detecting and preventing fraud
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
Section 4
Third-Party Services
To operate our business, we use the following third-party services that may process your data:
Paystack
All payment transactions are processed securely by Paystack. When you make a payment, your card and financial information is handled directly by Paystack under their own privacy policy. We do not store your card details. Learn more at paystack.com/privacy.
WhatsApp Business
We use WhatsApp Business to communicate with customers before and after purchase. Messages sent via WhatsApp are subject to Meta's privacy policy. We retain WhatsApp conversations only as long as necessary for customer service purposes.
Facebook Pixel
Our website uses the Facebook Pixel to measure the effectiveness of our advertising and understand how visitors use our site. This tool may collect data about your visits and share it with Meta (Facebook/Instagram) to enable targeted advertising. You can opt out of Facebook advertising tracking at facebook.com/settings.
We only use these services to operate our business effectively. We do not sell your data to these companies or any other third parties for profit.
Section 5
Marketing Communications
We occasionally send marketing messages (promotions, new arrivals, deals) via email and SMS to customers who have purchased from us or consented to receive such communications.
We send these messages seldomly — we respect your inbox. You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Sending "STOP" in response to any SMS
- Contacting us at support@ctechcommunications.com
Opting out of marketing will not affect transactional messages related to your orders.
Section 6
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is secured with SSL encryption. Payment processing is handled entirely by Paystack using industry-standard security protocols.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect any unauthorised use of your personal information, please contact us immediately.
Section 7
Your Rights
Under applicable Nigerian data protection regulations (NDPR), you have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where we no longer have a legitimate reason to hold it
- Object to or restrict how we process your data
- Withdraw consent for marketing at any time
To exercise any of these rights, contact us at support@ctechcommunications.com. We will respond within a reasonable timeframe.
Section 8
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and measure website performance. We use:
- Essential cookies: Required for the website to function (e.g. shopping cart).
- Analytics cookies: Help us understand how visitors use our site (via Facebook Pixel).
- Marketing cookies: Used to serve relevant advertisements on social media platforms.
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of our website.
Section 9
Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA).
Any disputes arising from this policy shall be subject to the jurisdiction of Nigerian courts.
We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.
Section 10
Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
- Business Name: Ctech Communications Ltd
- Address: Suit C15 Emab Plaza, Abuja, Nigeria
- Email: support@ctechcommunications.com
- Phone: +234 902 131 8262
Questions about your data?
We're transparent about how we handle your information. Reach out anytime.